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Dell's great technical support!

Posted: Tue Jul 10, 2012 9:35 pm
by kolega28
As some of you may know, I recently bought an Alienware computer (Dell owns alienware if you didn't know) and sadly it turned out the dvd drive didn't work correctly. So after a few days I called dell tech support and after like 5 minutes the guy I was talking to said they will send in a technician. This is great compared to some other tech support I used before (Medion). I would like to hear your thoughts on this matter.

Re: Dell's great technical support!

Posted: Wed Jul 11, 2012 1:06 am
by Shim
in sri lanka alienware computers are very very expensive . I know one thing about alienware computers , its made for high graphics actually for gamers .

Re: Dell's great technical support!

Posted: Wed Jul 11, 2012 1:17 am
by GoodGuy17
mshimranpro wrote:
in sri lanka alienware computers are very very expensive . I know one thing about alienware computers , its made for high graphics actually for gamers .
They're very expensive everywhere, really.

Gamers are not limited to prebuilt computers. Many people (including myself) built their computers part-by-part, and can run games just as well as any Alienware computer can.

But Alienware does have some sweet-looking cases.

Re: Dell's great technical support!

Posted: Wed Jul 11, 2012 2:19 am
by Shim
but i think alienware is officially made for gamers . is it ?

Re: Dell's great technical support!

Posted: Wed Jul 11, 2012 2:21 am
by GoodGuy17
Not ONLY for gamers, but MAINLY for gamers, yes.

Re: Dell's great technical support!

Posted: Wed Jul 11, 2012 2:47 am
by Shim
does alienware uses a differant operating system ? :D

Re: Dell's great technical support!

Posted: Wed Jul 11, 2012 2:57 am
by GoodGuy17
Alienware uses Windows.

Re: Dell's great technical support!

Posted: Wed Jul 11, 2012 3:00 am
by Shim
#GoodGuy17 thanks , i have seen many themes designed for xp naming alienware its like a os

Re: Dell's great technical support!

Posted: Wed Jul 11, 2012 8:13 am
by comathi
I own a Dell, and I can truly say their technical service is the best I've ever known. For one, you actually speak to a real person, wheras Acer made you speak to a robot, who would eventually tell you your waranty is out and that it can't help you.

Also, their service is quick and efficient. Got a problem with your drive? Your drive will be fixed, not your keyboard, because that's not broken.

I remember when I got my laptop, it, naturally, didn't come with Windows installation disks. I really wanted them, for backup purposes. And as it turned out, I had to use them just a few weeks ago. Anyways, withing a few days of receiving the laptop, I called Dell, and the next day, I had not only disks for Windows, but also all the utilities that came with the PC, plus disks to reinstall all the drivers.

Thanks Dell! :)

Re: Dell's great technical support!

Posted: Wed Jul 11, 2012 6:47 pm
by kolega28
Me and comathi know how good Dell is :)